Returnable Merchandise
When accompanied by the original or gift receipt and in its original packaging regularly priced and sale merchandise can be exchanged or refunded within 30 days of receipt. Return shipping fees will apply. Delivery and oversize fees are non-refundable. Clearance items are non-returnable. Hollywood Glam Furniture reserves the right to refuse returns or exchanges of items that are not in as-new condition due to damage or misuse by the customer.
Furniture can be returned to our Hollywood Glam Furniture store location. To arrange a return or exchange for a delivered Furniture item please call (310) 359-9923 Stocked Furniture can be returned or exchanged within 30 days of receipt, and a 25% restocking fee will be charged on all furniture returns. Delivery fees and oversize fees are non-refundable.
If an item arrives with a manufacturing defect or damage caused in transit contact Customer Service immediately at sales@hollywoodglamfurniture.com or (310) 359-9923. We will attempt to repair the defect or damage. If that is not possible, we will arrange an exchange. We will ask for photos to determine the best course of action. All claims must be made within 7 days of receipt. Hollywood Glam Furniture reserves the right to refuse returns or exchanges of items that are not in as-new condition due to damage or misuse by the customer.
For further information on our furniture return policy on Curbside, Local, and Freight deliveries please call (310) 359-9923 and speak to one of our Sales Specialists or Customer Service representatives during business hours.
Non-Returnable Items
- Custom order items, including Furniture and Art
- Clearance, Sale or As Is Items
- Store Floor Models (Furniture, Lighting, Rugs, Mirrors, etc.)
- International orders
- Gift Cards
Refunds
Refunds or exchanges for returns will be processed when the item has been received in our warehouse. Upon return, your item will be inspected, and exchanges, credits or refunds will be issued for the purchase price. Please allow up to 2 to 3 weeks for your refund or exchange to process.
Refunds can be issued in the form of a gift card or processed back to the original method of payment. Original payments made by cash or check are refunded by company check from our corporate office within 2 to 3 weeks of the item being received in our warehouse.
Please feel free to contact Customer Service at (310) 359-9923 for questions and concerns regarding your order.
